Refund policy

Returns Policy

We’re committed to delivering the best experience — so if something’s not quite right with your order, we’ll do our best to help. Below is everything you need to know about our refund and return process.

Exchanges

We do not offer direct exchanges. If you’d like a different item, please complete the return process (if eligible) and place a new order.

Damages and Issues

If you have received a damaged product or a product that is different from what you ordered, please notify us within 5 days of delivery. Once confirmed with photo evidence, we will either:

(a) replace the damaged or incorrect item; or
(b) if a replacement isn’t available, issue a store credit for the purchase price.

To be eligible for a return, your item must be unopened, unused, and in the same condition that you received it, with tags and in its original packaging. A receipt or proof of purchase is required.

To start a return, contact us at support@ehplabs.sg
Items sent back to us without approval will not be accepted.

Exceptions / Non-Returnable Items

Some items are not eligible for return or refund, including:

• Opened or used products

• Products with broken safety seals

• Items returned without prior approval

• Flavor or texture preferences

• Change of mind

• Gift cards

• Loyalty point redemptions

• Clearance or sale items

• Incorrect item selected at checkout

• Incorrect shipping address provided by customer

• Free promotional items or gifts with purchase

If you’re unsure whether your item is eligible, please contact us at support@ehplabs.sg

Refunds

If your refund is approved (based on photo evidence and review), it will be processed back to your original payment method within 10 business days.

Please allow extra time for your bank or credit card provider to process the refund.
If more than 15 business days have passed since your refund was approved, contact us at support@ehplabs.sg